Refund policy

Returning a Purchase

Great Idea Bedding respects consumer rights and you have the right to return unsatisfactory goods. We would like to make your customer experience as pleasant as possible. If you have bought any goods and you are experiencing problems with the goods and would like to return them we will be happy to assist.

We have a 7 day return policy, which means you have 7 days after receiving your product to request a return.

The customer will be required to sign acceptance that they have received the correct product as ordered and that it is in good condition on receipt of their product from Great Idea Bedding. This applies to both collection of the product by the customer at Great Idea Bedding Johannesburg, or by delivery of the product by Great Idea Bedding Online to the customer.

You can return goods within 7 days and receive a refund if:

· You did not get the opportunity to examine the goods when they were delivered;

· You received a mixture of goods, i.e., you received some goods that we agreed to supply mixed with goods of a different description that you did not order;

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you return the goods to Great Idea Bedding unused and unopened in their original packaging within 7 days, you will receive a full refund.

If the goods are returned within 7 days and have been used, Great Idea Bedding reserves the right to charge a reasonable fee (being a minimum of 15%) which will be used to refurbish / restore the product. For non-defective returns, you will be charged for transport / delivery costs if the goods were delivered to you by Great Idea Bedding and / or need to be collected by Great Idea Bedding . You may also refuse to accept a delivery purchased from Great Idea Bedding and will receive a refund less the transportation costs.

The 7-day “cooling off” period is only valid for online purchases (through Great Idea Bedding Online) as per the Electronic Communications and Transactions Act. It does not apply to purchases collected directly from the manufacturer in Johannesburg.

After the 7 days for online purchases, the return and repair / replacement / refund of goods is limited to defective goods as per the Consumer Protection Act. “Change of heart” is not a valid reason for the return of goods.

Workmanship is guaranteed. Satisfaction with the level of comfort chosen by you cannot be guaranteed. Your body may need time to adjust to the new comfort level. Comfort is a matter of personal preference, and the guarantee/warranty only covers a factory fault with the product.

A product that is specifically ordered for a customer, in a size not usually provided, a product not part of the standard Great Idea Bedding Online range, or furniture items, will be considered a special order. This includes, but is not limited to, Super King beds and 3/4 XL beds, as well as customised furniture. Great Idea Bedding is not obligated to exchange the product or provide a refund on special orders.

Please consider if the bed you have ordered can be installed in the intended room. If on delivery the bed ordered cannot be installed in the intended room, Great Idea Bedding is not obligated to exchange the product or provide a refund. If the new bed you are buying is not the same size as your current bed, please be aware that your current linen (especially fitted sheets) may not fit your new bed.

To start a return, you can contact us at TheGreatIdeaCompany@gmail.com. Please note that returns will need to be sent to the following address: 30 La Rochelle Road, Stafford, Johannesburg, 2197

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at TheGreatIdeaCompany@gmail.com.

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. This is a retail standard and is as per the payment gateway / credit card network used, and is not in the control of the merchant.

If more than 15 business days have passed since we’ve approved your return, please contact us at thegreatideacompany@gmail.com 

A refund will not be possible on pillows or mattress protectors if the seal on the original packaging has been broken.

Cash refunds will not be given.

Cancellation

If you would like to cancel an order, this may be done before manufacturing by emailing us at thegreatideacompany@gmail.com  or by contacting our offices directly on 0823340209 or 0716766280.

All cancellations will carry a handling fee of a minimum of 15%.